#Owner wordpress buys podcast pocket casts how to#
Part of that is that most users are not really well versed in how to phrase their thoughts on a product in a way that doesn’t appear to be shallow or mean when read by the developers. When making a public app with lots of users, it’s easy to see all the negative critiques - and forget about the ‘critique’ part and just see the ‘negative’. So let’s discuss some things I see posted on here.” (emphasis added)Īgain, users are crazy or mean - they want the same thing the developers want - a good app. In fact, the post is defensive right from the start: “ I see a tonne of people saying we don’t listen, aren’t listening, or are ignoring you which just isn’t even remotely true. It doesn’t feel like the author is honestly asking for forgiveness, or even asking for understanding from users. A couple of negative, charged words are used (‘heated’, ‘depressing’) - and they immediately add a tinge of tension to the post. The author doesn’t appear to be taking the criticism seriously there is no contrition here. I really don’t like how the post starts out.
So let’s discuss some things I see posted on here. I see a tonne of people saying we don’t listen, aren’t listening, or are ignoring you which just isn’t even remotely true. Wow, has it been getting heated in here or what? Not trying to be glib, it’s genuinely a depressing place to hang out over the last few days. Instead of critiquing the software, today I want to take a look at that post, and see what we can learn from it. Yesterday, one of the developers posted a response entitled “ Let’s Clear Some Things Up” to the subreddit. Sadly, this appears to be the current mindset of the developers as Shifty Jelly. It just doesn’t result in a better product. It’s too easy to get into a us-vs-them mindset, and to wave away any criticism as the users just not “getting it”. I know a bit how it feels when the product or platform you’ve designed is met with criticisms and critiques that you don’t understand - when it feels like that the users would really appreciate it more if they understood your vision. I’ve mentioned before, but I work in the computer industry. There’s an underlying cause to their reaction, and it is not mass hysteria.
Users of a podcast app don’t really erupt into a turmoil out of nowhere - when users are disappointed, confused, or angry - the users aren’t crazy. However, I think at this point, it is clear they are not meeting that mark. I honestly believe they want to make an app that users love. I don’t want to turn this post into bashing Shifty Jelly or the developers and designers there. I’m very disappointed and will begin the process of migrating over to a new app. How about some consideration for your customers? I’ve put a lot of time into organizing the many podcasts I listen to. What’s wrong with you people? How do you just decide to remove my carefully curated playlists and the ability to make playlists at all? We PAID for this app and you just go ahead and make changes that fundamentally diminish the functionality of the app? Playlists are one of THE key reasons why I PAID you for this product. This is the top comment on the /r/pocketcasts Reddit post about the release: On March 6th, 2019 Shifty Jelly officially released Pocket Casts version 7.0 for Android.
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